SHIPPING POLICY AT A GLANCE
- F+F processes new orders within 3 business days of receiving the order
- Our shipping days are Monday-Friday (Orders placed over the weekend or on a holiday will ship the following business day)
- All orders ship from Forks, WA
- Original shipping fees are non-refundable
Please note that USPS is currently experiencing longer delivery times due to the pandemic. Standard shipping may temporarily require more time for packages to be delivered. You may find more information on the USPS’s website here.
SHIPPING
- $7.95 flat-rate US shipping or FREE on orders over $99+!
- Orders are processed and shipped out within 24-48 hours.
- FREE local pickup is available in Forks, WA (Choose option at checkout.)
RETURNS
- Returns must be requested and postmarked to us within 14 days from your date of purchase.
- Your item/s to be returned must be in new condition (tags still attached, no odor, pet hair, or other user damage/wear/tear)Returns are eligible for store credit only.
- Items that are final sale and cannot be returned: accessories and other non-clothing items, intimates, leggings, sale/clearance items.Shipping charges (original and return) are the customer’s responsibility.
DOMESTIC SHIPPING
- Free standard shipping on all orders over $99 (shipping minimum is calculated PRE-TAX and AFTER sale items have been reduced and/or discount codes have been applied).
- STANDARD SHIPPING available on orders over $99 has an estimated delivery time of 5-7 business days from fulfillment and is FREE.
- STANDARD SHIPPING available on orders $99 and under has an estimated delivery time of 5-7 business days from fulfillment and is $7.95 to ship.
- All orders placed with Fog + Fern Clothing Co. ship within 3 business days from Forks, WA. This varies upon holiday, busier seasons, etc.
TRACKING YOUR ORDER
Once we have successfully packaged your shipment, you will then receive an email update notification to the email address supplied with the order with the notice that will also include your tracking number.
Be sure to check all junk/spam folders for any confirmation or update emails from us regarding your order. If you did not receive an email immediately upon placing your order, reach out to us at support@fogandfernco.com so that our staff can assist you on confirming your order, or locating, correcting or changing the email on file.
If you accidently placed an order or want to cancel, please reach out to us immediately at support@fogandfernco.com. Typically, our staff ships orders with a sense of urgency to get all orders out in a fast/timely manner. If your order has already been shipped, we apologize but are unable to collect or cancel your order. In this instance, please refer to our Refund Policy.
Fog + Fern Clothing Co. is NOT responsible for:
- Delays with USPS, UPS, or FedEx
- Packages returned to us due to an incorrectly entered address or undeliverable address
- Lost packages
- Lost or damaged packages marked as delivered
To file a claim with the carrier, please click the following links:
LOCAL PICKUP
Online orders are available for local pickup at our store located at 71 N Forks Ave. Forks, WA. Please refer to our business hours to pick up items locally.
If you have any questions or concerns, please contact our customer service team at support@fogandfern.com.
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